Every car owner or driver has had their share of car-related emergencies. Whether it’s a flat tire, a dead battery, a car exhaust problem or something that you just can’t figure out, a roadside assistance company is sure to be of help.
Different roadside companies offer different services. However, they cannot provide their services if they do not know exactly where you are. Although telling them which road you are is helpful, a better way to have them locate you is through GPS. With GPS tracking technology, they’ll be able to pinpoint your location so they can easily find you.
The Benefits Of Using GPS
While there are still some roadside companies who use the traditional way of finding their clients on the road, many have already turned towards using GPS tracking to help them provide better roadside service assistance. Here are the benefits of using such technology:
Enhances Safety Of Clients
If it was only possible to select where your car breaks down, you would. However, more often than not, cars break down at the most inconvenient place and time. In the best case scenario, the car breaks down in a safe area where the client can comfortably call for help and wait for it. However, being stranded in the middle of nowhere on the side of the road is also a possibility.
With GPS tracking, the time it takes for the service providers to find clients is minimized. In that way, they’ll be able to provide immediate service. Whether they simply need to work on your car on the road or if they need to tow it off the road. A speedy response is possible when they know exactly where their clients are. Without having to wait for too long, there is a decreased risk in the safety of clients.
Better Customer Service
Some clients can be demanding and it’s understandable because they are in a stressful situation With GPS tracking, roadside assistance companies can provide a more accurate estimated time of arrival. When this is met or when they arrive earlier, clients are better kept because they know they are working with reliable professionals.
Real-time tracking on where the tow trucks are would also help ease the mind of clients as they wait for someone to help them. This makes them feel more safe and calm because they know someone is already on the way to help them. They’ll just need to wait for them for a few more minutes.
Also, being able to track where the tow trucks are would be of great help in the identification of the roadside assistance company. This can prevent clients from being scammed by others who might take advantage of the client’s current situation. The clients would better trust whoever arrives by being able to track them.
Save On Expenses
Many roadside assistance companies don’t just have a single tow truck for their clients. They can have multiple vehicles dispatched at a time to attend to different clients. When a call comes, managers can see who would be best to assign to a specific client. They may already be in the area or may be the closest to the client. This can help the company save on gas expenses and also reach their clients in as little time as possible.
Better Monitor Tow Truck Drivers And Mechanics
GPS tracking isn’t only used to locate clients. It can also be used to monitor where your dispatched tow trucks are. In this way you’d see whether they are being used efficiently. It can tell whether the trucks have been idle for a long time.
Additionally, it can also help managers make sure the employees don’t overwork. Overworking isn’t good for the employees or the company because it puts them at risk of accidents. That can cost a lot and could damage the company’s assets.
Take Better Care Of Vehicles
GPS tracking could also help assess how much your trucks have traveled. The data can also help managers identify how many have been serviced using that specific vehicle. This would be a very useful information when it comes to following maintenance and inspection schedules for your vehicles. Properly maintained tow trucks would last a lot longer and you wouldn’t have to replace them as often.
Better Theft Recovery
Tow trucks are expensive vehicles and some people with criminal intent can be tempted to steal your vehicle. A GPS tracking system is a great tool to protect the vehicle from that. The GPS tracking can help authorities to locate your vehicle quickly and recover it.
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